The Kalupur Bank is always ready to provide its customers the best service available in the Banking Industry and delighting it’s customers. We request our valued customers to spare some time by going through the guidelines mentioned below so that we as a Service Provider (Bank) and you, our valued customer both stand on the same platform. This guidelines not only helps our customer in knowing What we are and What we can do for them but it also provides us an opportunity to understand our Customer Needs by way of healthy feedback from them, thereby helping us in increasing the overall productivity of our work and Customer Satisfaction.

::::::::::: GUIDELINES FOR BANK CASH DEPOSIT/WITHDRAWAL

•  Information like Account Number, Name of the account holder and Denomination etc should be properly and duly filled in the pay-in-slip duly signed by the person who deposits the cash.
• Customers are requested to leave the counter after he gets the counter foil of the pay-in-slip duly signed by the cashier.
• While receiving payments, Please, ensure that the payment received is matches with a amount mentioned in the cheque.
• If the customer has to replace any currency note from the cash-bundle, please present the entire bundle without opening it.

::::::::::: GUIDELINES FOR CLEARING

• When you deposit a cheque, Please obtain the counter foil of the paying slip duly stamped & signed by the official of the bank.

::::::::::: GUIDELINES FOR SAVINGS ACCOUNT

• Nomination facility is available for individul accounts.
• Passbook to be updated from time to time.
• After submitting a requisition slip for cheque-book, Please obtain a cheque book soon.
• Please, maintain adequate balance in your account to pass cheques when presented.
• While withdrawing cash from the account please bring the passbook and get it updated.

::::::::::: GUIDELINES FOR FIXED DEPOSIT

• Nomination facility is available  for individual accounts.
• Please obtain fixed deposit receipt soon.
• Please check the information provided in the Fixed Deposit receipt. If any discrepancy is found, Please bring it to the notice of the official for correction.
• Please. ensure that the Fixed Deposit receipt is duly signed by the officer concerned.
• Take note of the Maturity Date of the fixed deposit by taking appropriate decision of renewal/realization of the fixed deposit.
• Please deposit installments regularly in Recurring Accounts to avoid penalty.
• Please, update the passbook of Recurring deposit account regularly.

::::::::::: GUIDELINES FOR LOAN

• Information required for the processing of the loan application shall be acquired by the Officer.
• Applicants are advised to remain present with relevant documents whenever they are asked so as to process the application faster and take suitable decision on the application.
• Please produce all paper/documents as required in the application.
• Please submit the stock statement in time to avoid penal interest.
• Whever insurance is required customer are requested to take insurance/renew policy.
• In cash of cash credit accounts, Please renew the limit in time.

::::::::::: GUIDELINES FOR F.D LOANS

• When FD loan/OD After closing of the all the above-mentioned loans, the lien should be cancelled from the F.D receipts and the same should be returned back.

::::::::::: GUIDELINES FOR LOCKER

• Nominations facility is available for lockers in individual names.
• Please obtain lokcer key when you hire the locker & bring it when you want to operate it.
• Please sign the Locker Register before operating it.
• Customers are requested to be very careful with the Locker Key, as it might cost the Customer as well as cause him/her inconvenience in case the keys are lost.
• There is a provision that a Customer can pay his/her locker rent for 2/3 years in advance that relieves them from the burden of remembering their rental amount.

::::::::::: GUIDELINES FOR REMITTANCES

• It takes about minimum 10 working days for the realization of Outstation Cheque. Please contact the concerned Officials if the cheque is not realized within day period.
• If the cheque is returned, Please collect the same from the branch.

::::::::::: GUIDELINES FOR DEMAT SERVICE

• To have complete information about your Account Obtain the Statement-of –Holding of your account from time to time. If a discrepancy is observed, Please report to the Demat Department. 
• The charges for the Demat services will be debited in the customer’s savings account. Maintain adequate balance in your account.
• Tele-Demat service is available on phone no. 27541076, 27541248, 27582035, 2752036. Please avail this service provided by the Bank